Diamondback Tactical no longer ships to Canada....

Like the title says, DT no longer ships to Canada due to customs problems they've experienced.

A sad day in gearwhore history....

[Grim Fandango]

what??? I was just browsing there site yesterday, was planning on picking up some stuff. Ah hell.

[Kwokwai]

Really? Darn. The funny thing is somebody else (I think it was hammer) was saying that about a year ago but I was still able to order stuff from them... is it written official policy that's on their web site now?

[ILLusion]

That policy's been in affect for a while now. I tried ordering some stuff last year and they wouldn't do it. And all I wanted was a measly sling strap! :P

[Kwokwai]

Weird. I never had any problems with customs for them. I specifically stated that I wanted the gear shipped USPS. Guess I lucked out in my timing or something.

[Grim Fandango]

Anyone know if you can get some of the battlelab stuff anywhere else other than diamondback? or is battlelab products made by diamondback? I really wanted one of those low vis racks...

Doesnt look like it. I'm specifically trying to find some Grimloc's, but outside of BT they're non-existent. Anyone got a lead?

Incidentally, I tried to order online and it stated "no shipping options available to Canada", so I called the 1-800 number and was told they no longer ship.

[MadMax]

It may be duties related. Import duties are different for textiles to protect the Canadian textiles industry. It's possible that not having the proper tarriff numbers applied to Canadian orders may be complicating import issues.

You might be able to call the Canadian Customs office and get the tarriff number for finished textiles with some patient phone work: 1-800-461-9999

Including the tarriff number on the shipping list would make it easier for the Customs clearing house to categorize and clear gear shipments as they wouldn't have to figure out what category a bunch of nylon webbing with wierd pouches fits into their import scheme.

Mind you, finished textiles gets nailed with higher duties than 7% GST I think. You'd be consistently be charged for the correct category of duty, but clearance might be more reliable.

Another issue DiamondBack might be facing is Canadian customers reneging on payment of duties. Items delivered by couriers like UPS are often charged duties by an invoice mailed a couple weeks after the package is accepted. UPS brokers items at their own cost to be reimbursed whenever they get around to asking for reimbursement (the brokerage bill you get later).

If a customer refuses to pay the reimbursement of brokerage costs, the bill gets forwarded to the shipper who gets slammed by an unexpected cost. They can't afford to deny payment or their UPS account may be cancelled. The shipper is then tasked with collecting the brokerage payment from their customer which is pretty damn annoying.

I suspect DBTact doesn't want to service Canadian orders because of tarriff determination problems and the bounced back brokerage charges.

Originally Posted by MadMax

Another issue DiamondBack might be facing is Canadian customers reneging on payment of duties. Items delivered by couriers like UPS are often charged duties by an invoice mailed a couple weeks after the package is accepted. UPS brokers items at their own cost to be reimbursed whenever they get around to asking for reimbursement (the brokerage bill you get later).

If a customer refuses to pay the reimbursement of brokerage costs, the bill gets forwarded to the shipper who gets slammed by an unexpected cost. They can't afford to deny payment or their UPS account may be cancelled. The shipper is then tasked with collecting the brokerage payment from their customer which is pretty damn annoying.

I suspect DBTact doesn't want to service Canadian orders because of tarriff determination problems and the bounced back brokerage charges.

Thats basicaly what I was told. They were incurring enormous costs on customs and duties fees.

[Kwokwai]

Rob, give Melinda at supplycaptain a shout for the grimlocs. They had them the last time I checked a couple of months ago. If you end up with having to buy an order of 5 and don't want all five let me know as I'll take one or two off your hands.

[MadMax]

It's too bad they won't ship by express postal service then. The postal service requires payment of brokerage and GST on pickup. For very high dollar value shipments >$1600CAD, you have to go to Canada Customs on Front St to pay for your shipment before they release it to CanPost.

Either way, duties are the liability of CanPost to collect or CCustoms if CanPost won't front the very high brokerage fees and collect from you.

Many companies won't use the postal service because they don't collect from their location or their financial interface is crummy.

[combat-gear]

There should not be any duties for US manufactured products. They need to include a completed NAFTA form with shipments.

Hobey

[MadMax]

I'm not sure textiles are covered. If that's the case, then all they need is the NAFTA form.

It gets messy if they are required to ship a mix of NAFTA and non NAFTA items though.

Originally Posted by KwokwaiWu

Rob, give Melinda at supplycaptain a shout for the grimlocs. They had them the last time I checked a couple of months ago. If you end up with having to buy an order of 5 and don't want all five let me know as I'll take one or two off your hands.

Awesome...

Actually, I want to get about 10 of them. I've contacted ITW Nexus about getting some in en-masse as well, since they're evidently a hard to find piece of extra-leet kit.