Quote:
Originally Posted by L473ncy
Could it become a problem of "he said, she said?" How would you get it in writing or some sort of proof that that's all you had to pay? Email? Recording via Google Voice (with consent/disclaimer that the call is being recorded for QA)?
|
The receipt is your end all be all.
Anything that isn't on that receipt when you pick it up from the post office is void.
So they say "Hey, you didn't pay for this"
And you say "tell me where on my receipt it said I had to pay for that, tell me where in your policy, I was told by your customer rep, that there were no hidden fees"
Like I said, you don't get calls from stores saying "hey we forgot to bill you for this, come back and give us money". They make a billing mistake, it's an internal problem, doesn't involve you.